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Delivery Policy

Shipping Policy

Shipping Methods & Logistics Partners

Home Delivery (Courier Service): Black Cat (黑貓宅配), HCT Logistics (新竹物流)
Convenience Store Pickup: 7-ELEVEN, FamilyMart (Available on Taiwan Mainland and Offshore Islands locations)

Estimated Delivery Times & Applicable Regions

Home Delivery (Taiwan Mainland)
- Delivery Time: 1-3 business days
- Applicable Region: Taiwan Mainland
Home Delivery (Offshore Islands)
- Delivery Time: 7-14 business days
- Applicable Region: Offshore Islands
Convenience Store Pickup
- Taiwan Mainland: 2-5 business days
- Offshore Islands: 7-14 business days
Postal Service (Offshore Islands)
- Delivery Time: 7-14 business days
- Applicable Region: Taiwan Offshore Islands Area

Shipping Information & Processing Details

Order Processing: Orders are typically processed and shipped within 1-2 business days after the order date (excluding the day the order was placed, weekends, and public holidays).
Delivery Hours: Standard delivery hours are Monday through Friday, 09:00 - 17:00. Deliveries are suspended on national holidays and during government-announced closures due to natural disasters.
Potential Delays: Please note that shipping delays may occur during peak festival seasons, high order volumes, or due to force majeure events (such as natural disasters).
For [Home Delivery]: The actual delivery schedule is subject to the logistics driver's specific route arrangement.
For [Convenience Store Pickup]: Please monitor your phone for an arrival notification SMS and collect your package within 6 days of its arrival at the store. Please ensure you collect your package; any shipping losses or fees incurred due to uncollected packages will be borne by the customer.

Important Notes & Reminders

Size and Weight Limits for Convenience Store Pickup: Due to carrier regulations, packages for Convenience Store Pickup must meet specific size constraints (dimensions ≦ 45cm x 30cm x 30cm, and weight < 5KG). If your total order exceeds these limits during checkout, we recommend selecting an alternative shipping method. Thank you for your understanding.
Non-Collection Policy: If you fail to collect your package from the designated store within the notification period without a valid reason, and this exceeds the frequency stipulated by our company policy, we reserve the right to suspend or terminate your shopping privileges and refuse the use of all or part of our services in the future.